1. 14-day unconditional refund
You can request a refund within 14 days of purchase without giving a reason. Having used the service during this period does not remove your right to a refund.
The law allows sellers to exclude the right of withdrawal for services performed instantly in electronic form (Distance Contracts Regulation, Art. 15/1-ğ). We do not rely on this exception — since we cannot expect you to decide without trying the product, refunds are unconditional.
2. How to request
All you need to do is write to info@motofull.com.tr from the email address linked to your account. No form or explanation is required.
Your request is approved within 2 business days, and the refund is made to the card you paid with within 14 days at the latest. Your bank may take a further 2–10 business days to show it on your card; this is under your bank's control.
3. After 14 days
After the 14-day period, paid periods are not refunded automatically. When you cancel your subscription you keep using the service until the end of the period you paid for and are not charged for the next period.
For yearly subscriptions, if the service cannot be substantially provided for a reason on our side, the unused period is refunded pro rata.
4. How do I cancel?
You can cancel with one click from Account → My Subscription in the panel. You do not need to call or email us; we do not build flows that make cancelling harder.
5. What happens to your data?
After the subscription ends, your data is kept exportable for 90 days. If you come back within that time, nothing is lost. After 90 days the data is permanently deleted.
If you want your data deleted sooner, write to info@motofull.com.tr. Invoice and accounting records subject to legal retention obligations are excluded.
6. Free trial
We do not ask for card details for the 7-day trial, so no charge is made at the end of the trial and no refund question arises.